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Account Manager
As an exciting business looking to continue, its growth strategy, The Force Group is looking for an Account Manager to create long-term, trusting relationships with our customers.
Account Manager
The Account Manager’s role is to:
- Oversee a portfolio of assigned customers
- Identify new business opportunities among existing customers
- Actively seek new sales opportunities from new customers
- Answer client queries
- Liaise with cross-functional internal teams such as operation, technical sales and manufacturing to improve the entire customer experience
- Collaborate with our technical sales team to achieve quotas
- Keep our clients satisfied and engaged with our products and services
- May require occasional travel to site, to build even stronger relationships with customers
Responsibilities
The Account Manager is responsible for:
- Serve as the lead point of contact for all customer account management matter
- Build and maintain strong, long-lasting client relationships
- Ensure we are delivering the right message to the right time and be known by our customers to help get the right answers
- Negotiate contracts and close agreements to ensure the business develops
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to management
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g., sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within industry sectors
- Assist with challenging client requests or issue escalations as needed
About You
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation
- Solid experience with CRM software (e.g., Priority, Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or relevant field
The Job
- Full time / permanent
- Salary based on experience
- 22 days holiday
- Pension scheme
- Based in Solihull, West Midlands
Company Snapshot
- The Force Group – Manufacturing and distribution group of businesses
- Down-to-earth and approachable management
- Ambitious plans to grow, allowing the individual to develop new skills and take on growing responsibility
- Offer long-term careers and future prospects
How to apply
Please send your CV with a covering letter to info@valveforce.co.uk if you are serious about becoming a relied upon valued member of our team.
Please note recruitment consultants will not be considered or welcome.
We expect you to:
- Develop your skills and want to learn
- Work safely and to respect the safety of others
- Treat everyone you meet with respect and dignity
- Deliver superior service to our customers
- Excel in everything you do
You will receive:
- Competitive wages and benefits
- Fair treatment based on an individual performance free from discrimination
- Recognition of high performance
- Clear career paths and excellent training
- An enabling work environment